Sales

Phone Number: 613-267-1165

Service & Support

Mailing Address

10 Industrial Road

Perth, Ontario

Canada, K7H 3P2

KNUDSEN Frequently Asked Questions

SounderSuite-USB is KNUDSEN's provided software.

KNUDSEN SounderSuite-USB is the free software package provided with the Sounder and Chirp systems that includes applications for controlling and recording the data from KNUDSEN echosounders, as well as for viewing and printing of data after your survey.

The system requirements for the SounderSuite-USB software package are as follows:

Supported Operating Systems: Computer Hardware (Based on Windows 7)
Windows 10
Windows 8
Windows 7
1GHz (or faster) 32-bit(x86) or 64-bit (x64) processor
1GB RAM (32-bit) or 2GB RAM (64-bit)
70 MB Free Hard Drive Space (for programs only, extra space required for data storage) 1GHz (or faster) 32-bit (x86) or 64-bit(x64) processor

Yes.

The echosounders come with SounderSuite-USB, a software package of programs for control and recording of data files. These programs communicate with the echosounder through a USB interface. PostSurvey, the program for displaying and printing recorded data, does not need an echosounder to be installed on the system to operate. The EchoControl Client/Server programs provides access to all the normal echosounder control functions (such as gain, power, range and phase etc.) through a graphical user interface familiar to Windows users. EchoControl Client/Server also provide a scrolling, real-time echogram image presentation similar to the printed record on conventional echosounders.

The EchoControl Client/Server, used to control the echosounder, will record data in Binary “echogram” files (.keb) and fully configurable ASCII data files (.kea). SEG-Y and XTF recording is also available on request for most frequencies. The EchoControl program can record all 4 data file types simultaneously allowing the user a wide range of options for interacting with third party survey software.

KNUDSEN's terms require full wire transfer payment prior factory release of equipment and customers are responsible for all shipping costs and arrangements from our factory site, including freight, brokerage, insurance, and import duty tax. We work with your freight forwarder to ensure all proper documentation is included with the shipment. If you require assistance with finding a freight forwarder, just let us know and we provide you with a list of suggested logistic distributors several of our international customers have used.

All Knudsen Engineering Limited equipment, of its own manufacture, is guaranteed under warranty against defects in materials or workmanship for one year from factory release date, under normal operation. The liability of this warranty is limited solely to replacing or repairing any Knudsen equipment during the warranty period provided that; a) Knudsen is notified in writing within one week of discovery of such defects, identify the make, model and serial number of units along with a detailed explanation of the alleged deficiencies. b) the defective unit is returned to Knudsen in an appropriate rugged transit case with sufficient packing material to protect the shipment against any shipping damages and with the transportation charges prepaid by the Buyer. c) Knudsen will determine upon examination to their satisfaction that such unit is defective in material or workmanship and that such defect was not caused by accident, abuse, neglect, misuse, improper adjustment, improper repair, improper testing, or faulty installation. This warranty will not extend to damage or failure resulting from neglect, alteration non-approved cables or accessories, or operation in an environment other than that intended.

Knudsen is not responsible for damage that occurs to Knudsen manufactured equipment during installation or as a result of Buyer’s failure to follow the instructions that come with the products or by operation outside the usage parameters stated in the user documentation that shipped with the products.

Claims for apparent defects must be notified to Knudsen, in writing, within seven (7) days of receipt by the Buyer of the product and will only be accepted by Knudsen if the product is still in its original state and has not been further treated or processed.

Claims for latent defects must be notified to Knudsen, in writing, within thirty (30) days of receipt by the Buyer of the product or immediately after identification of the defect whichever comes first. Usage of the product must be stopped immediately after identification of the defect unless Knudsen expressly consents otherwise.

Any components or products not manufactured by Knudsen, including but not limited to any computer hardware or software, are not covered under the foregoing warranty. Any such components or products will only be covered by the warranties, if any, that accompany such components or products when shipped to Buyer. Under no circumstances shall Knudsen be liable for any losses or damages of any kind that arise as a consequence of any defect in any such components or products.

Return Policy

In October 2002, Canada Customs implemented the ‘Administrative Penalty System’ (AMPS). As a result, goods being returned to KNUDSEN for repair service must follow strict shipping guidelines to avoid potential import charges. Please note that improper shipping procedures could lead to refusal of shipment and return of goods at shipper’s expense. *Note: When returning equipment for service, please send an email by clicking this link and filling out the form provided in the e-mail.


Step 1

Please contact KNUDSEN to discuss shipping procedures & documents including appropriate commercial invoices, customs harmonized codes, equipment description, value, etc.
Contact:
Shipping
KNUDSEN
shipping@knudseneng.com
phone: 613-267-1165

Step 2

All Goods returning should be shipped in appropriate to the appropriate address below:

USA Goods Return

U.S. Return Shipping Address:
Knudsen Systems Inc.
attn: Judith Knudsen
c/o NAC Logistics
808 Proctor Avenue
Ogdensburg, New York 13669 USA
phone: 315-393-9099

Canada/International Goods Return

International Return Shipping Address:
KNUDSEN
10 Industrial Road,
Perth, Ontario, Canada K7H 3P2
phone 613-267-1165
attn: Shipping